Privacy Policy

The Lane Group is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how The Lane Group manages personal information. It is structured as follows:

1. Personal information The Lane Group collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting The Lane Group and complaints
10. Changes to Privacy Policy

1. Personal information The Lane Group collects

The main types of personal information The Lane Group collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with The Lane Group such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for The Lane Group's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for The Lane Group's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for The Lane Group's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with The Lane Group.

The Lane Group collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records The Lane Group keeps of telephone calls, or emails received, or messages sent to The Lane Group or posted on The Lane Group's pages on social media);
• The Lane Group's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, The Lane Group collects personal information in connection with running its business directly from the individual concerned. On occasion The Lane Group may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

The Lane Group stores personal information in electronic and paper form.

The Lane Group uses and discloses personal information as follows:

• to source vehicles and sell them to The Lane Group's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with The Lane Group's customers and prospective customers;
• to obtain products, services or information from The Lane Group's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information The Lane Group knows about them);
• to operate and manage The Lane Group's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to The Lane Group. For example, The Lane Group may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. The Lane Group also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

The Lane Group uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information The Lane Group uses in the operation of the computer program is browsing history on The Lane Group's websites, name, contact information, and other information you may input into The Lane Group's websites. The level of human oversight The Lane Group provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by The Lane Group's staff.

4. Cookies

The Lane Group uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by The Lane Group's web server. The Lane Group may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on The Lane Group's platforms and those social media platforms. The Lane Group's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of The Lane Group's website.

5. Links to other websites

The Lane Group's website may contain links to third party websites. The Lane Group does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from The Lane Group and do not wish to receive these communications from The Lane Group in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to The Lane Group.

7. Overseas transfers

The Lane Group's website/s are hosted in Australia. On occasion, a third party service provider The Lane Group engages or that The Lane Group is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information The Lane Group holds about them by contacting The Lane Group during business hours on (07) 5345 6293 or via the contact page.

The Lane Group may require an individual making a request to verify their identity before processing their request.

The Lane Group will aim to respond to all requests promptly and within 30 days.

The Lane Group may refuse a request where permitted or required by law. The Lane Group will comply with any regulatory requirement to give reasons for its decision.

9. Contacting The Lane Group and complaints

If you have any queries, concerns or complaints about how The Lane Group handles your personal information please contact The Lane Group during business hours on (07) 5345 6293 or via the contact page. The Lane Group may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that The Lane Group can understand the nature of your concern. In most cases, The Lane Group will ask that you put your request in writing.

The Lane Group takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by The Lane Group's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 5345 6293
• Mailing Address: 107-113 Pinjarra Rd, Mandurah, WA, 6210

10. Changes to Privacy Policy

The Lane Group may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.